Cancellations
Changing or cancelling a stay.
The cancellation terms that apply to your reservation are shown in full before payment and repeated in your confirmation.
How it works
Every reservation is covered by a written cancellation term that is displayed at checkout, included in the rental agreement you accept, and repeated in your confirmation email. That version governs your stay, even if this page is updated later.
Requesting a cancellation
Cancellation requests are made by contacting the host directly with the guest name and stay dates. The date and time your request is received determines how it is handled.
Refunds
Any refund is returned to the original payment method through the same payment provider used for the booking. Processing time depends on your bank or card issuer.
Date changes
Date changes are treated as a new reservation subject to availability and current rates. Ask before cancelling if you would prefer to move your dates.
Circumstances outside anyone’s control
If severe weather, a utility failure, or another event makes the loft unusable, the host will contact you directly to arrange alternative dates or a refund of amounts paid for nights that cannot be provided.